At SYKES, managing data and providing network connectivity while maintaining high standards is key (as it should be for any successful business). How data is stored and managed can be complex and challenging, but using colocation can help manage risk.

Colocation facilities, or shared data centres, provide companies with somewhere to securely locate privately-owned servers and network equipment, rather than keeping them in-house, in offices or at a private data centre.

Using colocation can help manage risk, but what exactly are the benefits of these facilities to host, mirror, and manage key communications access?

A controlled environment is used to manage risk

Third party data centres offer a completely controlled environment, with buildings specifically designed for the safe storage of data, and experienced staff looking after every aspect of the facility, they ensure it remains secure at all times. Effective risk management ensures that:

  • colocation facilities are designed to prevent a helicopter landing on the roof
  • colocation facilities have bomb-proof walls
  • shared data centres limit access
  • colocation facilities have multiple backup generators in case of a power outage

Where servers and network equipment is hosted on a company’s own site, many more people typically have direct access to it, resulting in greater potential for disruption. This doesn’t have to be deliberate – even something as simple as tripping over a cable can cause major issues.

Colocation facilities provide flexibility

A key benefit of colocation for many large organisations is that data is managed in one location, giving them the flexibility to change locations and reroute access without a major impact on their data and connectivity.

If the organisation decides to move from a site, for example, and has servers at that location, relocating equipment can be very challenging. Storing data in a third-party facility, the company is site agnostic, which allows them to deliver solution support from anywhere.

Colocation facilities + Virtual machines = Reduced risk

The combination of data centres and virtual machines improves data protection in a work-at-home model.

Using virtual machines means that no data is stored or retained locally at the user endpoint. Therefore, as connectivity to and between home-based agents runs through the company’s chosen colocation facility, network access can be withdrawn should the need arise, leaving no data on a remote machine. Another example of how using colocation can help manage risk.

Shared data centres provide an excellent reputation

Colocation facilities provide secure, safe, and flexible environments, meaning that your security and risk management teams look favourably on organisations that use them. This enables line of business owners to outsource customer service needs with the support of corporate teams.

What’s more, shared data centres typically have great telecom network access, meaning that connectivity is reliable, quick, and cost effective. In a nutshell, using colocation can help manage risk, control data, increase flexibility and improve reliability.

SYKES takes connectivity very seriously. Whether clients receive support in-centre, across multiple in-centre sites, or through SYKESHome, our approach to connectivity is the same. We facilitate client tools and phone systems access to our data centre and then we take care of the rest.

For more information about how SYKES eliminates connectivity risks, please get in touch.

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