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Contact SYKESHome for Europe

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Thanks for your interest in SYKESHome for Europe – our work-at-home agent solution for customer service in Europe. For sales enquiries please complete and submit the form below and we’ll be in touch with you as soon as possible. For Work At Home job vacancies please click here.

Business planning amidst ongoing uncertainty

Back in March, businesses across Europe moved their customer service team to work from home because of lockdown restrictions. Their objectives were threefold: Protect their people Continue to deliver service to customers Remain compliant with government regulations...

How attitudes have changed to work-at-home as a result of the COVID-19 pandemic

Prior to the lockdown and the resulting need for most businesses to send their people home, there was a reluctance amongst many companies to have a work-at-home (WAH) element in their customer support model. For some, this was due to fears over security, compliance or...

Brands need to futureproof their online customer experience

Most of us will be glad to see the end to 2020. It’s been a year like nothing we’ve experienced before. As life starts to return to something a little closer to what we would consider ‘the norm’, businesses must think about their on-going customer service strategy, in...

All back to the office? – Well, not really

With lockdown restrictions easing across much of Europe and many people starting to return to the office, the world is starting to feel a little more ‘normal’ again. But for businesses planning their return to the workplace, it’s important to keep in mind that this...

Selling Customer Support Virtually

One of the main challenges to selling in a virtual world, is being able to communicate your offering and satisfy the buyer’s needs in a way that is thorough yet concise. When selling virtually, the seller can see potential buyers on screen and utilise slides and other...

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