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From the blog

Outsourcing to one support partner is not a risk

When it comes to outsourcing, there is a view that it’s risky to use the services of only one support partner. As a result, as companies evolve and grow, they often bring new partners on board to handle part of their customer service requirement. But, when managed in...
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Relationship, Experience, and Understanding: The right way to outsource your customer service

An increasing number of companies are recognising the benefits of outsourcing their customer service needs to a specialist provider. Outsourcing can save time, money and resources, while increasing coverage, streamlining processes, and ensuring that your customers...
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When outsourcing customer service, do you know what you need?

Outsourcing customer services can bring a number of benefits – from cost savings and enhanced performance, through to flexibility and improving customer experience. However, for outsourcing to succeed and to ensure you reap the many benefits of doing this, it’s...
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Outsourcing; 6 rules for establishing the best culture

When a company considers outsourcing customer service, or any area of their business for that matter, there needs to be a significant shift in culture. Whether you’re outsourcing for the first time or working with a new provider, it’s important to not only to find the...
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Benefits of outsourcing; reduce costs and add experience

Many companies view outsourcing purely as a way to reduce costs. But, while outsourcing can undoubtedly help companies to save money, there’s so much more available. Benefits of outsourcing? Improved performance, gaining capabilities not available internally, adding...
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