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For the past four decades or so, those working on the customer service frontline have been known...

As we move into the second half of 2021, there are signs that things are starting to get back to...

Home-based customer service has been around for years. But, for the majority of this time, it...

When the majority of Customer Service departments found they couldn’t continue working in the...

Automation is on the rise, with companies across all sectors viewing it as an effective tool for...