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Thanks for your interest in SYKESHome – our home-based agent solution for customer service in Europe. For sales enquiries please complete and submit the form below and we’ll be in touch with you very soon. For Work At Home job vacancies please click here.

Use customer ratings to improve customer experience

Customer ratings reveal what is working for them and what isn’t. They also indicate much about the...

How the Pareto principle helps inform our customer experience

Widely known as the Pareto principle, the 80:20 rule states that, for many outcomes, roughly 80%...

Educating Customers is the Key to Best Service Channel Choice

When it comes to providing optimum customer experience, there are more services channels available...

Customer service in 2021 and beyond

As we approach the end of 2020, it’s natural that we look ahead and consider how customer service...

Changing Customer Service

This year, for most businesses, customer service underwent urgent and unexpected changes. For the...

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