OneTEAM

OneTEAM

OneTEAM

SYKES developed OneTEAM to provide the perfect platform for remote team management and collaboration.

OneTEAM

Each work-at-home programme benefits from a customised instance of OneTEAM. The value OneTEAM delivers is clear communication and great collaboration even though distance separates team members. Raising your hand, asking for help, and accessing knowledge is easy for colleagues as they work remotely, and more quickly done than even in-centre.

And for managers, OneTEAM provides a team overview, and individual access for monitoring customer interactions and statuses, one to one colleague conversation, team chats and calls, coaching and much more.

In the background, Opportunity Explorer analyses clickstream and other data sources to provide insights to managers for process improvements, individual training needs and workforce planning.

Fully PCI-compliant, OneTEAM meets the needs of programmes across many sectors and styles.

These digital resources are a core resource for each SYKESHome programme, without extra cost.

SYKESHome platforms achieve PCI and ISO27001 certification

Security is a key consideration in every customer service programme, and it’s vital that the...

Impact Sourcing: How international businesses positively impact communities.

Every business has an impact on the community around it, some positive and some negative. For...

Using channels as a point of escalation.

When creating the right customer experience (CX), brands must consider how to resolve user issues,...

What content interests B2B buyers?

The B2B buying process has evolved over recent years, largely due to the changing digital...

Choosing the right contact channel – a balancing act for brands

When delivering an effective customer experience (CX), one of the key factors is choosing the...

Discover more resources

Blog | Opinions | Videos | Brochures

Get in touch with us to ask a question about home-based agent solutions

Pin It on Pinterest