SYKES developed OneTEAM to provide the perfect platform for remote team management and collaboration.


Each work-at-home programme benefits from a customised instance of OneTEAM. The value OneTEAM delivers is clear communication and great collaboration even though distance separates team members. Raising your hand, asking for help, and accessing knowledge is easy for colleagues as they work remotely, and more quickly done than even in-centre.

And for managers, OneTEAM provides a team overview, and individual access for monitoring customer interactions and statuses, one to one colleague conversation, team chats and calls, coaching and much more.

In the background, Opportunity Explorer analyses clickstream and other data sources to provide insights to managers for process improvements, individual training needs and workforce planning.

Fully PCI-compliant, OneTEAM meets the needs of programmes across many sectors and styles.

These digital resources are a core resource for each SYKESHome programme, without extra cost.

Scaling the customer service experience without compromising results

As businesses grow, their customer-facing teams must also grow in order to accommodate the...

Work-at-home: Monitoring is not spying.

In recent weeks, a few articles in the press have talked about employers’ use of “spyware” on...

The verdict on working from home – a series of contradictions

It’s now been over a year since the majority of businesses sent their office-based staff home to...

How Work At Home has evolved from a continuity measure to the preferred CX model

For many businesses Work At Home (WAH) has long been seen as nothing more than a business...

The changing perceptions of Work At Home

Prior to the events of 2020, many companies were intrigued by Work At Home (WAH) customer service....

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