SYKES developed OneTEAM to provide the perfect platform for remote team management and collaboration.
Each work-at-home programme benefits from a customised instance of OneTEAM. The value OneTEAM delivers is clear communication and great collaboration even though distance separates team members. Raising your hand, asking for help, and accessing knowledge is easy for colleagues as they work remotely, and more quickly done than even in-centre.
And for managers, OneTEAM provides a team overview, and individual access for monitoring customer interactions and statuses, one to one colleague conversation, team chats and calls, coaching and much more.
In the background, Opportunity Explorer analyses clickstream and other data sources to provide insights to managers for process improvements, individual training needs and workforce planning.
Fully PCI-compliant, OneTEAM meets the needs of programmes across many sectors and styles.
These digital resources are a core resource for each SYKESHome programme, without extra cost.
Get in touch with us to ask a question about home-based agent solutions