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SYKESHome Europe brochure resources

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These documents provide information about this SYKESHome for European customer service. Use the links and icons below to access items of interest, and please provide feedback on topics you’re interested in knowing more about. We’re happy to help.

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Case Study

The Benefits of Adding Business to an Outsourcer Agreement.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Delivering success through a work-at-home/in-centre blended model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

Use customer ratings to improve customer experience

Customer ratings reveal what is working for them and what isn’t. They also indicate much about the effort customers perceive is being put into resolving their issue by the business. As a rule, some contact channels are more satisfying than others. For example,...
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How the Pareto principle helps inform our customer experience

Widely known as the Pareto principle, the 80:20 rule states that, for many outcomes, roughly 80% of consequences come from 20% of causes. While Pareto originally established the principle from observing that 80% of the wealth in Italy belonged to only 20% of the...
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Educating Customers is the Key to Best Service Channel Choice

When it comes to providing optimum customer experience, there are more services channels available than ever before. From traditional phone and email options to live chat, messaging and self-service, companies can tailor the model better than ever to meet customer...
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Customer service in 2021 and beyond

As we approach the end of 2020, it’s natural that we look ahead and consider how customer service will change and what customer experience will look like in 2021 and beyond. When looking forward, we often use the past as a reference point. How have we got to where we...
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Changing Customer Service

This year, for most businesses, customer service underwent urgent and unexpected changes. For the first time many embraced work-at-home (WAH) as a necessary component in their model. Now, as we look towards 2021 and the potential for service agents to return to the...
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SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

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