SYKESHome Europe brochure resources

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These documents provide information about this SYKESHome for European customer service. Use the links and icons below to access items of interest, and please provide feedback on topics you’re interested in knowing more about. We’re happy to help.

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Case Study

Automation optimises service experience for customers and advisors, and reduces support operations costs

SYKES Case Study

A quality solution to meet growing customer service needs.

SYKES Case Study

Customer support model cost-optimised through Work-At-Home.

SYKES Case Study

The Benefits of Adding Business to an Outsourcer Agreement.

SYKESHome platforms achieve PCI and ISO27001 certification

Security is a key consideration in every customer service programme, and it’s vital that the highest standards are maintained at all times regardless of where the customer service (CS) colleague sits. Meeting stringent security requirements in remote working can be...

Impact Sourcing: How international businesses positively impact communities.

Every business has an impact on the community around it, some positive and some negative. For example, when a large supermarket opens in a small town it provides employment in the community but can force local stores to close. Impact sourcing is all about smart,...

Using channels as a point of escalation.

When creating the right customer experience (CX), brands must consider how to resolve user issues, while maintaining high levels of satisfaction. For some, providing a range of different contact channels is enough. They give consumers options, and each customer can...

What content interests B2B buyers?

The B2B buying process has evolved over recent years, largely due to the changing digital landscape. Purchasing decisions are increasingly complex, with buyers adapting research behaviours in response. Where they would traditionally have contacted the sales team at...

Choosing the right contact channel – a balancing act for brands

When delivering an effective customer experience (CX), one of the key factors is choosing the right contact channels. Brands must consider how they can effectively resolve different customer issues, while maintaining high levels of satisfaction.  Today, many companies...

SYKES Case Study

Delivering success through a work-at-home/in-centre blended model.

SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

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