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SYKESHome Europe brochure resources

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These documents provide information about this SYKESHome for European customer service. Use the links and icons below to access items of interest, and please provide feedback on topics you’re interested in knowing more about. We’re happy to help.

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Case Study

The Benefits of Adding Business to an Outsourcer Agreement.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Delivering success through a work-at-home/in-centre blended model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

How Work At Home has evolved from a continuity measure to the preferred CX model

For many businesses Work At Home (WAH) has long been seen as nothing more than a business continuity measure – a way to keep delivering in the event that the office or contact centre became temporarily unavailable. But, over the past 12 months, those perceptions have...
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The changing perceptions of Work At Home

Prior to the events of 2020, many companies were intrigued by Work At Home (WAH) customer service. They recognised its existence, they were curious to know more, but they were ultimately reluctant to adopt it in their organisations. Then came lockdown, and companies...
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Managing the customer journey from end to end!

When a customer gets in touch, it’s typically because something that they expected to happen, didn’t. For the business, the customer interaction provides an opportunity to put it right. However, at the end of the conversation, the customer may have another leg in...
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Addressing the CX challenge of changing markets

Prior to 2020, there were clear, predictable market trends. Businesses typically knew when their seasonal peaks and troughs would occur, and ensured they had the capacity to deal with the increase in customer demand. But the ongoing lockdown and uncertainty around...
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SYKESHome, the advanced work-at-home solution.

Already a well-established solution, SYKESHome  is a customer service model that recruits, trains, and manages home-based teams, delivering great support for brands and their customers. In operation across Europe for over five years, SYKESHome delivers customer...
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SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

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