Resource Library

Resource Library

SYKESHome for Europe resources

Downloads and links to SYKESHome for Europe content

We’ve created work-at-home resources to share information about this exciting model for European home-based agent customer service. Please click on links and icons below to view items of interest, and your feedback on topics of interest is important so we can provide further assistance.

Video guides

Scroll left or right through the videos below and click on the item that you want to watch:

SYKESHome Europe: What makes SYKES’ work-at-home solution standout compared to others in the market?

SYKESHome Europe: Is work-at-home the future of outsourcing?

SYKESHome Europe: Impact to SYKES’ Business Strategy

SYKESHome Europe: How has SYKES’ work-at-home experience in North America paved the way for Europe?

SYKESHome Europe: Looking Five Years Into the Future

SYKESHome Europe: Biggest Challenge of Delivering a Work At Home Solution

SYKESHome Europe: Key Client Benefits

SYKESHome Europe: Key employee benefits

SYKES’ Key Differentiators in EMEA

Work-At-Home & Robotics in EMEA

Workforce Management & Quality Council Achievements

Join Us and Work from Home at SYKES in the UK

Arbeit wie sie zu mir passt GERMANY@HOME English

SYKESHome Europe: Onboarding At-Home Agents

SYKESHome Europe: Main Benefits

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Shared Resource Group

SYKES Shared Resource Group (SRG) provides quality, high performance customer support for small programmes with multilingual and multichannel complexity.

SYKES Returns Management

What was once considered good customer service is no longer good enough. But as companies make improvements to service levels, customers will always
expect more.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Powder Design B2B/B2C Fulfilment.

SYKES Case Study

Delivering success through a work-at-home/in-centre hybrid model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

Home-based customer service is a must for your business

As the world continues to cope with the unprecedented impact the current situation is having on our lives, economies, and businesses, companies are forced to react to the new landscape and put measures in place that ensure they are able to function, at least to some...

Consider all customer service options in a crisis

The world is a strange and uncertain place right now. In times of crisis, customer service plays a key role – it’s only natural that your customers will have questions and concerns, and it’s important that they know you’re still there to respond to them. With this in...

Reassurance amid uncertainty

All organisations, great and small, must look ahead to grow and improve performance, whether this is developing new products and services, or by adding and satisfying more customers. As they grow, they must develop and stress-test crisis management plans to ensure...

Outsource to a Partner, NOT a Vendor!

In today’s dynamic markets, businesses increasingly look to scale or broaden their customer service provision, as well as other business needs, through outsourcing. The decision to outsource is not always a straightforward one, and it’s important to carefully consider...

Outsourcing to one support partner; it’s not a risk

When it comes to outsourcing to one support partner (single-sourcing), there is a view that it’s risky. As a result, as companies evolve and grow, they often bring new partners on board to handle part of their customer service requirement. But, when managed in the...

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