Resource Library

Resource Library

SYKESHome for Europe resources

Downloads and links to SYKESHome for Europe content

We’ve created work-at-home resources to share information about this exciting model for European home-based agent customer service. Please click on links and icons below to view items of interest, and your feedback on topics of interest is important so we can provide further assistance.

Video guides

Scroll left or right through the videos below and click on the item that you want to watch:

SYKESHome Europe: What makes SYKES’ work-at-home solution standout compared to others in the market?

SYKESHome Europe: Is work-at-home the future of outsourcing?

SYKESHome Europe: Impact to SYKES’ Business Strategy

SYKESHome Europe: How has SYKES’ work-at-home experience in North America paved the way for Europe?

SYKESHome Europe: Looking Five Years Into the Future

SYKESHome Europe: Biggest Challenge of Delivering a Work At Home Solution

SYKESHome Europe: Key Client Benefits

SYKESHome Europe: Key employee benefits

SYKES’ Key Differentiators in EMEA

Work-At-Home & Robotics in EMEA

Workforce Management & Quality Council Achievements

Join Us and Work from Home at SYKES in the UK

Arbeit wie sie zu mir passt GERMANY@HOME English

SYKESHome Europe: Onboarding At-Home Agents

SYKESHome Europe: Main Benefits

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Shared Resource Group

SYKES Shared Resource Group (SRG) provides quality, high performance customer support for small programmes with multilingual and multichannel complexity.

SYKES Returns Management

What was once considered good customer service is no longer good enough. But as companies make improvements to service levels, customers will always expect more.

SYKES Case Study

The Benefits of Adding Business to an Outsourcer Agreement.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Powder Design B2B/B2C Fulfilment.

SYKES Case Study

Delivering success through a work-at-home/in-centre hybrid model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

Revolutionise to Survive; The paradigm shock for customer experience in Retail.

As countries across the globe take steps to lift restrictions on business operations, the real financial impact of the global lockdown is now being felt. We’re only in the early stages of a recession that will be deeper than any we’ve lived through, and already the...

Work-at-home, or working at home?

Over recent weeks, the media has been full of claims by companies to have successfully moved hundreds, thousands, or even tens of thousands, of people to work at home. Moving the workforce on this scale is, of course, a significant achievement. But, when it comes to...

Removing the gap between online and offline CX intelligence

The experience of the past few months has shown that automation and self-service could play a significant role in future CX models. Self-serve functions go beyond simple FAQs, becoming an empowerment tool that guides both customer and agent. And automating repetitive...

The new customer experience must be effortless

2020 is a year that very few businesses will forget, and we are still only halfway through. As companies start to consider what comes next, focus needs to be on making the customer experience as effortless as possible. This might mean adapting processes, reviewing...

Text heavy or user friendly? – Ensuring the right balance for self-serve resources

Companies are constantly looking for new ways to improve the customer experience and enhance their customer service. And, as we consider the increasing influence of digitalisation in customer support, self-service is an area of particular interest for many businesses...

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