Resource Library

Resource Library

SYKESHome for Europe resources

Downloads and links to SYKESHome for Europe content

We’ve created work-at-home resources to share information about this exciting model for European home-based agent customer service. Please click on links and icons below to view items of interest, and your feedback on topics of interest is important so we can provide further assistance.

Video guides

Scroll left or right through the videos below and click on the item that you want to watch:

SYKESHome Europe: What makes SYKES’ work-at-home solution standout compared to others in the market?

SYKESHome Europe: Is work-at-home the future of outsourcing?

SYKESHome Europe: Impact to SYKES’ Business Strategy

SYKESHome Europe: How has SYKES’ work-at-home experience in North America paved the way for Europe?

SYKESHome Europe: Looking Five Years Into the Future

SYKESHome Europe: Biggest Challenge of Delivering a Work At Home Solution

SYKESHome Europe: Key Client Benefits

SYKESHome Europe: Key employee benefits

SYKES’ Key Differentiators in EMEA

Work-At-Home & Robotics in EMEA

Workforce Management & Quality Council Achievements

Join Us and Work from Home at SYKES in the UK

Arbeit wie sie zu mir passt GERMANY@HOME English

SYKESHome Europe: Onboarding At-Home Agents

SYKESHome Europe: Main Benefits

SYKESHome Europe: Training Overview

SYKESHome Europe & Healthcare: What Are the Benefits?

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Shared Resource Group

SYKES Shared Resource Group (SRG) provides quality, high performance customer support for small programmes with multilingual and multichannel complexity.

SYKES Returns Management

What was once considered good customer service is no longer good enough. But as companies make improvements to service levels, customers will always
expect more.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Powder Design B2B/B2C Fulfilment.

SYKES Case Study

Delivering success through a work-at-home/in-centre hybrid model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

When outsourcing customer service, do you know what you need?

Outsourcing customer services can bring a number of benefits – from cost savings and enhanced performance, through to flexibility and improving customer experience. However, for outsourcing to succeed and to ensure you reap the many benefits of doing this, it’s...

Creating the right culture to outsource customer service

When a company opts to outsource customer service, or any area of their business for that matter, there needs to be a significant shift in culture. Whether you’re outsourcing for the first time or working with a new provider, it’s important to not only find the right...

Outsource to buy experience, not just save money

Many companies view outsourcing purely as a way to reduce costs. But, while outsourcing can undoubtedly help companies to save money, there’s so much more available. Things such as improving performance, gaining capabilities not available internally, adding to...

When to outsource; is your business ready?

Many organisations choose to outsource some or all of their customer service provision, and the question of when to outsource is critical. If your business is ready outsourcing can offer a host of benefits, allowing companies to reduce costs, optimise productivity,...

Customer analytics; the path to improved customer experience (CX)

I recently participated in a webinar with my colleagues Nick Sellers, Senior Director, Strategy and Marketing, & Bo Young, Executive Director, Customer Analytics on how to use customer analytics for customer experience (CX) and business process excellence....

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