Resource Library

Resource Library

SYKESHome for Europe resources

Downloads and links to SYKESHome for Europe content

We’ve created work-at-home resources to share information about this exciting model for European home-based agent customer service. Please click on links and icons below to view items of interest, and your feedback on topics of interest is important so we can provide further assistance.

Video guides

Scroll left or right through the videos below and click on the item that you want to watch:

SYKESHome Europe: What makes SYKES’ work-at-home solution standout compared to others in the market?

SYKESHome Europe: Is work-at-home the future of outsourcing?

SYKESHome Europe: Impact to SYKES’ Business Strategy

SYKESHome Europe: How has SYKES’ work-at-home experience in North America paved the way for Europe?

SYKESHome Europe: Looking Five Years Into the Future

SYKESHome Europe: Biggest Challenge of Delivering a Work At Home Solution

SYKESHome Europe: Key Client Benefits

SYKESHome Europe: Key employee benefits

SYKES’ Key Differentiators in EMEA

Work-At-Home & Robotics in EMEA

Workforce Management & Quality Council Achievements

Join Us and Work from Home at SYKES in the UK

Arbeit wie sie zu mir passt GERMANY@HOME English

SYKESHome Europe: Onboarding At-Home Agents

SYKESHome Europe: Main Benefits

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKESHome Europe

SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.

The future of outsourced customer service!

At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.

SYKES Shared Resource Group

SYKES Shared Resource Group (SRG) provides quality, high performance customer support for small programmes with multilingual and multichannel complexity.

SYKES Returns Management

What was once considered good customer service is no longer good enough. But as companies make improvements to service levels, customers will always expect more.

SYKES Case Study

The Benefits of Adding Business to an Outsourcer Agreement.

SYKES Case Study

Work-at-home is a quality solution to meet growing customer service needs.

SYKES Case Study

Powder Design B2B/B2C Fulfilment.

SYKES Case Study

Delivering success through a work-at-home/in-centre blended model.

SYKES Case Study

Work-at-home agents augment in-centre customer service to optimise support costs.

A positive customer experience has never been more important!

There are two ways that businesses will stay at the front of their customers’ minds – Provide great service, or Provide terrible service To survive and succeed in challenging times, it’s essential that outsourcers help their clients be known for providing outstanding...

Educational institutions and traditional high street businesses must adapt to the online user experience.

With the arrival of the COVID-19, many traditional high street businesses have been forced online. Those who already specialised in providing an online service were one step ahead, as digital has always been their focus. They were built to operate in that environment....

Covid-19 kick-starts the 21st Century’s own “industrial revolution” and CX is leading the way.

Over the past few months, many analysts, including Mark Hillary in his CX Files podcast - CX is leading other industries to the new normal, have highlighted just how quickly and successfully many involved in customer experience have adapted to the unprecedented...

Business planning amidst ongoing uncertainty

Back in March, businesses across Europe moved their customer service team to work from home because of lockdown restrictions. Their objectives were threefold: Protect their people Continue to deliver service to customers Remain compliant with government regulations...

How attitudes have changed to work-at-home as a result of the COVID-19 pandemic

Prior to the lockdown and the resulting need for most businesses to send their people home, there was a reluctance amongst many companies to have a work-at-home (WAH) element in their customer support model. For some, this was due to fears over security, compliance or...

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