Innovation in partnership

Innovation in partnership

Bob Kehl, Data Analyst A key element in all our client relationships is having a clear focus on performance, and transparently measuring our performance against mutually-agreed key performance indicators (KPIs). Those metrics then feed into customer satisfaction...
A social challenge

A social challenge

Phil Thomas, Account Manager In today’s “always on” culture, social platforms, online forums, and other digital destinations allow customers to publicly – and instantly – voice their opinions and share experiences, good or bad. Social care conversation is on the rise....
Qelp: a self-service case study

Qelp: a self-service case study

Karen Robb, Account Manager, SYKES We all have expectations, and a company’s customers are no different. Expectations can be defined as “the strong belief that something will happen, or be the case in the future.” It underlines why it’s important to understand what...

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