Qelp: a self-service case study

Qelp: a self-service case study

Karen Robb, Account Manager, SYKES We all have expectations, and a company’s customers are no different. Expectations can be defined as “the strong belief that something will happen, or be the case in the future.” It underlines why it’s important to understand what...
Symphony in outsourcing

Symphony in outsourcing

Nick Sellers, Senior Director, Strategy & Marketing To some extent, we are all outsourcers. When our car breaks down, we take it to a garage. When our pipes leak , we talk to a plumber. But if outsourcing those tasks seems a sensible option, why do so many...

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