Coverage

Coverage

Every language, every need – covered by SYKESHome for Europe!

Without the physical constraints of a building, SYKESHome delivers every customer service need

Being unrestricted by a physical location has many benefits when supporting your customers. Whatever talent acquisition or real estate restrictions your local or European customer service operations currently have, work-at-home agents will overcome these.

SYKESHome for Europe currently operates in five European countries, covers 10 languages and employs over 600 home-based customer service agents. This is, however, just the start of our coverage and will grow quickly as work-at-home is adopted by brands to meet the needs of their business and their customers.

Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Part-time and split-shift working suits employees well and are key contributors to achieving operational agility.

Here are some of the ways that WAH helps companies to serve their customers

  • Recruits from the entire population, not just those within a radius of a building
  • Targets special interest groups, for affinity programmes and local knowledge needs
  • Brings into the workforce groups excluded by disability or location
  • Recruits people with specific experience or qualifications

Whether your need is for a large team, lots of languages, defined skills or qualifications, special interests, or handling seasonal, weekly or intra-day peaks, or even a combination of these, SYKESHome for Europe is designed to help. We’re happy to answer any questions you may have – please get in touch.

When outsourcing customer service, do you know what you need?

Outsourcing customer services can bring a number of benefits – from cost savings and enhanced performance, through to flexibility and improving customer experience. However, for outsourcing to succeed and to ensure you reap the many benefits of doing this, it’s...

Creating the right culture to outsource customer service

When a company opts to outsource customer service, or any area of their business for that matter, there needs to be a significant shift in culture. Whether you’re outsourcing for the first time or working with a new provider, it’s important to not only find the right...

Outsource to buy experience, not just save money

Many companies view outsourcing purely as a way to reduce costs. But, while outsourcing can undoubtedly help companies to save money, there’s so much more available. Things such as improving performance, gaining capabilities not available internally, adding to...

When to outsource; is your business ready?

Many organisations choose to outsource some or all of their customer service provision, and the question of when to outsource is critical. If your business is ready outsourcing can offer a host of benefits, allowing companies to reduce costs, optimise productivity,...

Customer analytics; the path to improved customer experience (CX)

I recently participated in a webinar with my colleagues Nick Sellers, Senior Director, Strategy and Marketing, & Bo Young, Executive Director, Customer Analytics on how to use customer analytics for customer experience (CX) and business process excellence....

Pin It on Pinterest