Coverage

Coverage

Every language, every need – covered by SYKESHome for Europe!

Without the physical constraints of a building, SYKESHome delivers every customer service need

Being unrestricted by a physical location has many benefits when supporting your customers. Whatever talent acquisition or real estate restrictions your local or European customer service operations currently have, work-at-home agents will overcome these.

SYKESHome for Europe currently operates in five European countries, covers 10 languages and employs over 600 home-based customer service agents. This is, however, just the start of our coverage and will grow quickly as work-at-home is adopted by brands to meet the needs of their business and their customers.

Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Part-time and split-shift working suits employees well and are key contributors to achieving operational agility.

Here are some of the ways that WAH helps companies to serve their customers

  • Recruits from the entire population, not just those within a radius of a building
  • Targets special interest groups, for affinity programmes and local knowledge needs
  • Brings into the workforce groups excluded by disability or location
  • Recruits people with specific experience or qualifications

Whether your need is for a large team, lots of languages, defined skills or qualifications, special interests, or handling seasonal, weekly or intra-day peaks, or even a combination of these, SYKESHome for Europe is designed to help. We’re happy to answer any questions you may have – please get in touch.

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