When a company considers outsourcing customer service, or any area of their business for that matter, there needs to be a significant shift in culture. Whether you’re outsourcing for the first time or working with a new provider, it’s important to not only to find the...
Making the decision to outsource your customer service isn’t one to be taken lightly. It’s important to outsource for the right reasons and to the right partner All-too frequently, a potential partner receives inbound enquiries from companies that want to launch an...
When your business reaches a certain point, you may consider that the most effective and efficient approach is to outsource customer service. So, you launch an RFP and ask support partners to provide proposals. But cold RFPs simply don’t work. They don’t deliver the...
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