by Patrick Gorman | Nov 20, 2020 | CX Service Design
E-commerce, in its current form, began life in 1995 with the arrival of Amazon and eBay. Back then, the concept of online retail was still in its infancy. The high street reigned for the consumer and was an essential part of everyday life. Being able to go to a...
by Patrick Gorman | Nov 6, 2020 | CX Service Design
2020 has been a challenging year for businesses, right across the globe. 2020 was not anticipated to be a positive year for business. In fact, the 23rd PWC survey of global CEOs, conducted late in 2019 across all verticals, revealed only 27% were confident that...
by Nick Sellers | Oct 30, 2020 | CX Service Design
On 1st January 2021, the business environment will change for organisations trading between the European Union (EU) and UK. A great degree of uncertainty remains about what that the relationship will be, but one thing is for certain – businesses need to prepare to...
by Patrick Gorman | Oct 16, 2020 | CX Service Design
There are two ways that businesses will stay at the front of their customers’ minds – Provide great service, or Provide terrible service To survive and succeed in challenging times, it’s essential that outsourcers help their clients be known for providing outstanding...
by Patrick Gorman | Oct 9, 2020 | CX Service Design
With the arrival of the COVID-19, many traditional high street businesses have been forced online. Those who already specialised in providing an online service were one step ahead, as digital has always been their focus. They were built to operate in that environment....
by Nick Sellers | Oct 2, 2020 | CX Service Design
Over the past few months, many analysts, including Mark Hillary in his CX Files podcast – CX is leading other industries to the new normal, have highlighted just how quickly and successfully many involved in customer experience have adapted to the unprecedented...
