The benefits of a multiyear support partnership
Alongside enhancing customer experience and saving time and resources, one of the key reasons companies decide to outsource customer service is to reduce costs. Outsourcing to a specialist customer service provider will almost certainly save you money when compared to...
The emergence of a new customer service model
The past few months have been challenging for many businesses, as they’ve had to adapt to a new, unpredictable and quick-changing situation. Companies have moved people home quickly and efficiently, in difficult and unprecedented circumstances. But what challenges...
Revolutionise to Survive; The paradigm shock for customer experience in Retail.
As countries across the globe take steps to lift restrictions on business operations, the real financial impact of the global lockdown is now being felt. We’re only in the early stages of a recession that will be deeper than any we’ve lived through, and already the...
The new customer experience must be effortless
2020 is a year that very few businesses will forget, and we are still only halfway through. As companies start to consider what comes next, focus needs to be on making the customer experience as effortless as possible. This might mean adapting processes, reviewing...
