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The traditional high street could soon be a chapter in history.

The traditional high street could soon be a chapter in history.

E-commerce, in its current form, began life in 1995 with the arrival of Amazon and eBay. Back then, the concept of online retail was still in its infancy. The high street reigned for the consumer and was an essential part of everyday life. Being able to go to a...

2021 Customer Service Success and the Role of Outsourcers

2021 Customer Service Success and the Role of Outsourcers

2020 has been a challenging year for businesses, right across the globe. 2020 was not anticipated to be a positive year for business. In fact, the 23rd PWC survey of global CEOs, conducted late in 2019 across all verticals, revealed only 27% were confident that...

There’s no vaccine for a no-deal Brexit!

There’s no vaccine for a no-deal Brexit!

On 1st January 2021, the business environment will change for organisations trading between the European Union (EU) and UK. A great degree of uncertainty remains about what that the relationship will be, but one thing is for certain – businesses need to prepare to...

They say that every cloud has a silver lining.

They say that every cloud has a silver lining.

As Coronavirus continues to have an unparalleled impact across the globe, with millions of people seeing their livelihoods, way of life, and health at risk, it may seem unfruitful or even insensitive to be looking for positives. But the pandemic has forced businesses...

A positive customer experience has never been more important!

A positive customer experience has never been more important!

There are two ways that businesses will stay at the front of their customers’ minds – Provide great service, or Provide terrible service To survive and succeed in challenging times, it’s essential that outsourcers help their clients be known for providing outstanding...

Business planning amidst ongoing uncertainty

Business planning amidst ongoing uncertainty

Back in March, businesses across Europe moved their customer service team to work from home because of lockdown restrictions. Their objectives were threefold: Protect their people Continue to deliver service to customers Remain compliant with government regulations...

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