Thanks to advances in technology, many businesses now work in a truly global marketplace, dealing with clients, customers, and suppliers from across the globe on a daily basis.
With this ever-more global focus, organisations are increasingly needing to recruit multilingual teams, with a very specific blend of knowledge and skills. However, the conventional model of working imposes a number of constraints, which can impede the recruitment and management of a truly cross-border, multilingual workforce.
It is in this area that work-at-home support agents and home-based working create a huge number of opportunities, giving organisations the potential to recruit pretty much anyone from anywhere, at any time.
Multilingual speakers in line with your business needs
Work-at-home allows organisations to deploy cross-border customer care teams that speak multiple languages to native levels. This also brings the flexibility to schedule multilingual agents aligned with business needs rather than, for example, hiring a full-time, in-house Norwegian speaker who is needed to speak with customers during only a few hours each week.
Broader recruitment pool
When hiring home-based customer support agents, your recruitment pool is broadened significantly, allowing you to reach beyond typical in-centre geographical constraints and go across borders to access the talent with the specific skills and experience you need.
So, for example, if you require an English-language agent that speaks an additional language and has a technical skillset, you can search an unlimited geographical area for the right candidate, rather than just the immediate vicinity of your base.
Enhanced Flexibility for existing employees
Allowing members of your team to convert to work-at-home helps to retain tenured staff by accommodating their changing lifestyle needs. Life happens, and illness or disability, child care requirements, or caring for a loved one, can mean a change is necessary without resulting in them leaving.
Retaining your best employees and boosting agent job satisfaction makes sense, reducing recruitment and turnover costs.
The work-at-home model enables companies to scale their support agent workforce up and down in response to demand. This can be particularly useful for multilingual recruitment when certain languages are required only for a specific campaign or time period.
For further information about how work-at-home support agents can help address the challenges of cross border recruitment and multilingual support, please get in touch.