Digital Enablement

Digital Enablement

Digital Enablement

Two digital packs add further value for SYKESHome buyers, enabling additional security, insight, and assistance.



This brings added security to existing SYKESHome measures where buyers need greater peace of mind. Facial recognition software combines with other access controls to create multi-factor authentication and ensure that the person accessing resources remotely is approved to do so.

Fully compliant with European legislation, access complies with stringent risk management requirements.



Digital Assistants created by Sykes Digital Services (SDS) reduce agent effort while increasing speed of access to information through automation.

As a result, important improvements are achieved –

  • Customer profiles are built by a Digital Assistant for colleagues during interactions, reducing the need to access Systems of Record and reducing access to sensitive customer information.
  • Knowledge is accessed by the Assistant during each live customer interaction, bringing answers and next steps for the colleague to use, saving time and increasing customer service consistency.
  • After-call work is removed because agreed next steps, administration and recording-keeping is automated.
  • Speed to competence for new colleagues is faster, because Digital Assistants provide guidance and knowledge.

SYKESHome platforms achieve PCI and ISO27001 certification

Security is a key consideration in every customer service programme, and it’s vital that the highest standards are maintained at all times regardless of where the customer service (CS) colleague sits. Meeting stringent security requirements in remote working can be...

Impact Sourcing: How international businesses positively impact communities.

Every business has an impact on the community around it, some positive and some negative. For example, when a large supermarket opens in a small town it provides employment in the community but can force local stores to close. Impact sourcing is all about smart,...

Using channels as a point of escalation.

When creating the right customer experience (CX), brands must consider how to resolve user issues, while maintaining high levels of satisfaction. For some, providing a range of different contact channels is enough. They give consumers options, and each customer can...

What content interests B2B buyers?

The B2B buying process has evolved over recent years, largely due to the changing digital landscape. Purchasing decisions are increasingly complex, with buyers adapting research behaviours in response. Where they would traditionally have contacted the sales team at...

Choosing the right contact channel – a balancing act for brands

When delivering an effective customer experience (CX), one of the key factors is choosing the right contact channels. Brands must consider how they can effectively resolve different customer issues, while maintaining high levels of satisfaction.  Today, many companies...

Discover more resources

Blog | Opinions | Videos | Brochures

Get in touch with us to ask a question about home-based agent solutions

Pin It on Pinterest