Digital Enablement

Digital Enablement

Digital Enablement

Two digital packs add further value for SYKESHome buyers, enabling additional security, insight, and assistance.

+Vision

+Vision

This brings added security to existing SYKESHome measures where buyers need greater peace of mind. Facial recognition software combines with other access controls to create multi-factor authentication and ensure that the person accessing resources remotely is approved to do so.

Fully compliant with European legislation, access complies with stringent risk management requirements.

+Assistance

+Assistance

Digital Assistants created by Sykes Digital Services (SDS) reduce agent effort while increasing speed of access to information through automation.

As a result, important improvements are achieved –

  • Customer profiles are built by a Digital Assistant for colleagues during interactions, reducing the need to access Systems of Record and reducing access to sensitive customer information.
  • Knowledge is accessed by the Assistant during each live customer interaction, bringing answers and next steps for the colleague to use, saving time and increasing customer service consistency.
  • After-call work is removed because agreed next steps, administration and recording-keeping is automated.
  • Speed to competence for new colleagues is faster, because Digital Assistants provide guidance and knowledge.

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