Videos

Videos

SYKESHome Europe video resources

Downloads and links to SYKESHome Europe content

These videos explain how SYKESHome helps businesses to deliver European customer service. Use the links and icons below to view items of interest, and please provide feedback on topics you’re interested in knowing more about. We’re happy to help.

SYKES OneTEAM
What makes SYKES’ work-at-home solution standout compared to others in the market?
Is work-at-home the future of outsourcing?
Impact to SYKES’ Business Strategy
How has SYKES’ work-at-home experience in North America paved the way for Europe?
Biggest Challenge of Delivering a Work At Home Solution
Key Client Benefits
Key Employee Benefits
SYKES’ Key Differentiators in EMEA
Work-At-Home & Robotics in EMEA
SYKES OneTEAM
What makes SYKES’ work-at-home solution standout compared to others in the market?
Is work-at-home the future of outsourcing?
Impact to SYKES’ Business Strategy
How has SYKES’ work-at-home experience in North America paved the way for Europe?
Biggest Challenge of Delivering a Work At Home Solution
Key Client Benefits
Key Employee Benefits
SYKES’ Key Differentiators in EMEA
Work-At-Home & Robotics in EMEA

How Work At Home has evolved from a continuity measure to the preferred CX model

For many businesses Work At Home (WAH) has long been seen as nothing more than a business continuity measure – a way to keep delivering in the event that the office or contact centre became temporarily unavailable. But, over the past 12 months, those perceptions have...

The changing perceptions of Work At Home

Prior to the events of 2020, many companies were intrigued by Work At Home (WAH) customer service. They recognised its existence, they were curious to know more, but they were ultimately reluctant to adopt it in their organisations. Then came lockdown, and companies...

Managing the customer journey from end to end!

When a customer gets in touch, it’s typically because something that they expected to happen, didn’t. For the business, the customer interaction provides an opportunity to put it right. However, at the end of the conversation, the customer may have another leg in...

Addressing the CX challenge of changing markets

Prior to 2020, there were clear, predictable market trends. Businesses typically knew when their seasonal peaks and troughs would occur, and ensured they had the capacity to deal with the increase in customer demand. But the ongoing lockdown and uncertainty around...

SYKESHome, the advanced work-at-home solution.

Already a well-established solution, SYKESHome  is a customer service model that recruits, trains, and manages home-based teams, delivering great support for brands and their customers. In operation across Europe for over five years, SYKESHome delivers customer...

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