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SYKESHome Europe video resources

Downloads and links to SYKESHome Europe content

These videos explain how SYKESHome helps businesses to deliver European customer service. Use the links and icons below to view items of interest, and please provide feedback on topics you’re interested in knowing more about. We’re happy to help.

SYKES OneTEAM
What makes SYKES’ work-at-home solution standout compared to others in the market?
Is work-at-home the future of outsourcing?
Impact to SYKES’ Business Strategy
How has SYKES’ work-at-home experience in North America paved the way for Europe?
Biggest Challenge of Delivering a Work At Home Solution
Key Client Benefits
Key Employee Benefits
SYKES’ Key Differentiators in EMEA
Work-At-Home & Robotics in EMEA
SYKES OneTEAM
What makes SYKES’ work-at-home solution standout compared to others in the market?
Is work-at-home the future of outsourcing?
Impact to SYKES’ Business Strategy
How has SYKES’ work-at-home experience in North America paved the way for Europe?
Biggest Challenge of Delivering a Work At Home Solution
Key Client Benefits
Key Employee Benefits
SYKES’ Key Differentiators in EMEA
Work-At-Home & Robotics in EMEA

Use customer ratings to improve customer experience

Customer ratings reveal what is working for them and what isn’t. They also indicate much about the effort customers perceive is being put into resolving their issue by the business. As a rule, some contact channels are more satisfying than others. For example,...

How the Pareto principle helps inform our customer experience

Widely known as the Pareto principle, the 80:20 rule states that, for many outcomes, roughly 80% of consequences come from 20% of causes. While Pareto originally established the principle from observing that 80% of the wealth in Italy belonged to only 20% of the...

Educating Customers is the Key to Best Service Channel Choice

When it comes to providing optimum customer experience, there are more services channels available than ever before. From traditional phone and email options to live chat, messaging and self-service, companies can tailor the model better than ever to meet customer...

Customer service in 2021 and beyond

As we approach the end of 2020, it’s natural that we look ahead and consider how customer service will change and what customer experience will look like in 2021 and beyond. When looking forward, we often use the past as a reference point. How have we got to where we...

Changing Customer Service

This year, for most businesses, customer service underwent urgent and unexpected changes. For the first time many embraced work-at-home (WAH) as a necessary component in their model. Now, as we look towards 2021 and the potential for service agents to return to the...

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