SYKESHome Europe video resources

For many businesses Work At Home (WAH) has long been seen as nothing more than a business continuity measure – a way to keep delivering in the event that the office or contact centre became temporarily unavailable. But, over the past 12 months, those perceptions have...

Prior to the events of 2020, many companies were intrigued by Work At Home (WAH) customer service. They recognised its existence, they were curious to know more, but they were ultimately reluctant to adopt it in their organisations. Then came lockdown, and companies...

When a customer gets in touch, it’s typically because something that they expected to happen, didn’t. For the business, the customer interaction provides an opportunity to put it right. However, at the end of the conversation, the customer may have another leg in...

Prior to 2020, there were clear, predictable market trends. Businesses typically knew when their seasonal peaks and troughs would occur, and ensured they had the capacity to deal with the increase in customer demand. But the ongoing lockdown and uncertainty around...

Already a well-established solution, SYKESHome  is a customer service model that recruits, trains, and manages home-based teams, delivering great support for brands and their customers. In operation across Europe for over five years, SYKESHome delivers customer...