Resource Library

Resource Library

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

Next Entries »

A positive customer experience has never been more important!

There are two ways that businesses will stay at the front of their customers’ minds – Provide great service, or Provide terrible service To survive and succeed in challenging times, it’s essential that outsourcers help their clients be known for providing outstanding...
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Educational institutions and traditional high street businesses must adapt to the online user experience.

With the arrival of the COVID-19, many traditional high street businesses have been forced online. Those who already specialised in providing an online service were one step ahead, as digital has always been their focus. They were built to operate in that environment....
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Covid-19 kick-starts the 21st Century’s own “industrial revolution” and CX is leading the way.

Over the past few months, many analysts, including Mark Hillary in his CX Files podcast - CX is leading other industries to the new normal, have highlighted just how quickly and successfully many involved in customer experience have adapted to the unprecedented...
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Business planning amidst ongoing uncertainty

Back in March, businesses across Europe moved their customer service team to work from home because of lockdown restrictions. Their objectives were threefold: Protect their people Continue to deliver service to customers Remain compliant with government regulations...
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How attitudes have changed to work-at-home as a result of the COVID-19 pandemic

Prior to the lockdown and the resulting need for most businesses to send their people home, there was a reluctance amongst many companies to have a work-at-home (WAH) element in their customer support model. For some, this was due to fears over security, compliance or...
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