Resource Library

Resource Library

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

Next Entries »

When outsourcing customer service, do you know what you need?

Outsourcing customer services can bring a number of benefits – from cost savings and enhanced performance, through to flexibility and improving customer experience. However, for outsourcing to succeed and to ensure you reap the many benefits of doing this, it’s...
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Creating the right culture to outsource customer service

When a company opts to outsource customer service, or any area of their business for that matter, there needs to be a significant shift in culture. Whether you’re outsourcing for the first time or working with a new provider, it’s important to not only find the right...
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Outsource to buy experience, not just save money

Many companies view outsourcing purely as a way to reduce costs. But, while outsourcing can undoubtedly help companies to save money, there’s so much more available. Things such as improving performance, gaining capabilities not available internally, adding to...
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When to outsource; is your business ready?

Many organisations choose to outsource some or all of their customer service provision, and the question of when to outsource is critical. If your business is ready outsourcing can offer a host of benefits, allowing companies to reduce costs, optimise productivity,...
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5 considerations for leading a successful home-based team

Managing any team requires a certain level of skill, experience, and expertise. But, when it comes to managing a work-at-home team, there are a whole different set of challenges and barriers to overcome. Here are 5 key points to consider Versatility The nature of a...
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