Resource Library

Resource Library

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKES Case Study

Time-sensitive fulfilment programme for a global banking client.

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

Next Entries »

Revolutionise to Survive; The paradigm shock for customer experience in Retail.

As countries across the globe take steps to lift restrictions on business operations, the real financial impact of the global lockdown is now being felt. We’re only in the early stages of a recession that will be deeper than any we’ve lived through, and already the...
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Work-at-home, or working at home?

Over recent weeks, the media has been full of claims by companies to have successfully moved hundreds, thousands, or even tens of thousands, of people to work at home. Moving the workforce on this scale is, of course, a significant achievement. But, when it comes to...
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Removing the gap between online and offline CX intelligence

The experience of the past few months has shown that automation and self-service could play a significant role in future CX models. Self-serve functions go beyond simple FAQs, becoming an empowerment tool that guides both customer and agent. And automating repetitive...
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The new customer experience must be effortless

2020 is a year that very few businesses will forget, and we are still only halfway through. As companies start to consider what comes next, focus needs to be on making the customer experience as effortless as possible. This might mean adapting processes, reviewing...
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Text heavy or user friendly? – Ensuring the right balance for self-serve resources

Companies are constantly looking for new ways to improve the customer experience and enhance their customer service. And, as we consider the increasing influence of digitalisation in customer support, self-service is an area of particular interest for many businesses...
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