Resource Library

Resource Library

Solution brochure downloads

Click on a PDF below to download the relevant brochure:

SYKES Case Study

Raising standards in customer care for a fast food platform provider.

SYKES Self-Service Europe

SYKES Self-Service Europe provides a comprehensive solution to businesses that need straight forward self-serve tools for customers.

SYKES Client Finance Services

A unique Financial Solution to meet the complex needs of international trade.

Consolidation: Helping brands to centralise European customer support

Create consistency while delivering on your customers’ local cultural and language expectations.

SYKES Fulfilment

As experts in fulfilment, SYKES has been providing specialist handling, storage, and distribution services for over 30 years – providing real solutions, for real people.

Home-based customer service is a must for your business

As the world continues to cope with the unprecedented impact the current situation is having on our lives, economies, and businesses, companies are forced to react to the new landscape and put measures in place that ensure they are able to function, at least to some...

Consider all customer service options in a crisis

The world is a strange and uncertain place right now. In times of crisis, customer service plays a key role – it’s only natural that your customers will have questions and concerns, and it’s important that they know you’re still there to respond to them. With this in...

Reassurance amid uncertainty

All organisations, great and small, must look ahead to grow and improve performance, whether this is developing new products and services, or by adding and satisfying more customers. As they grow, they must develop and stress-test crisis management plans to ensure...

Relationship, Experience, and Understanding: Outsourcing customer service the right way

An increasing number of companies are recognising the benefits of outsourcing their customer service needs to a specialist provider. Outsourcing customer service the right way can save time, money and resources, while increasing coverage, streamlining processes, and...

When outsourcing customer service, do you know what you need?

Outsourcing customer services can bring a number of benefits – from cost savings and enhanced performance, through to flexibility and improving customer experience. However, for outsourcing to succeed and to ensure you reap the many benefits of doing this, it’s...

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Get in touch with us to ask a question about home-based agent solutions.

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