Home-based customer service solutions for Europe

Scalable, agile Customer Service is Here

SYKESHome delivers great customer experiences

Work-at-home CX solutions for Europe’s customer service needs

Our passion for giving great support is at the heart of why we do what we do. SYKESHome is the right environment for brands, their customers, and our colleagues, to experience service as it should be. Bringing together the best resources, expertise, and technology, distance is never a barrier to success.

Everything needed for success in your virtual contact centre is here.

Key Perspectives

SYKESHome is a proven model for European customer service, bringing together talented employees, remote working expertise and technology designed for the virtual world.

Unlimited multilingual customer service

Well, virtually unlimited. Without limitations imposed by commuting and building constraints.

Detailed talent mapping

Needing fans, experience, or certifications? Your needs are fine-tuned to employ just the right people.

Complexity handled seamlessly

Across skills, countries, languages and lines of business, complexity is easily handled.

Seasonal and peak demand

Extreme seasonal and intra-day or -week peaks are accommodated easily through home-based teams.

Keys to Success

It’s harder to deliver work-at-home programmes than might be thought:

  • Employ the right people – with the competencies necessary to succeed at home
  • Use the right technology – enable virtual colleague interaction and team support
  • Be engaging – remote working can be hard, so communicate and involve fully
  • Remain focused – remote working is different, so treat it with respect

Coverage

Arabic
Bulgarian
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hungarian
Italian
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Turkish
Ukrainian

Keys to Success

It’s harder to deliver work-at-home programmes than might be thought:

  • Employ the right people – with the competencies necessary to succeed at home
  • Use the right technology – enable virtual colleague interaction and team support
  • Be engaging – remote working can be hard, so communicate and involve fully
  • Remain focused – remote working is different, so treat it with respect

Coverage

Arabic
Bulgarian
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hungarian
Italian
Norwegian
Polish
Portuguese
Romanian
Russian

Serbian
Slovak
Slovenian
Spanish
Swedish
Turkish
Ukrainian

Keys to Success

It’s harder to deliver work-at-home programmes than might be thought:

  • Employ the right people – with the competencies necessary to succeed at home
  • Use the right technology – enable virtual colleague interaction and team support
  • Be engaging – remote working can be hard, so communicate and involve fully
  • Remain focused – remote working is different, so treat it with respect

Coverage

Arabic
Bulgarian
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hebrew
Hungarian
Italian
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Turkish
Ukrainian

Resource library

Scroll through the solution brochures below or view our videos in the resource library.

What OneTEAM delivered for SYKES Brand Partners in 2020.

What OneTEAM delivered for SYKES Brand Partners in 2020.

When the majority of Customer Service departments found they couldn’t continue working in the office last year, they also found they couldn’t easily work from home. Making the changes needed to comply with an unforeseen situation and new rules necessitated compromises...

Automation – risk or opportunity for customer experience?

Automation – risk or opportunity for customer experience?

Automation is on the rise, with companies across all sectors viewing it as an effective tool for positive business transformation. But, as technology advances and becomes ever-more sophisticated, it’s perhaps not surprising that employees are concerned for their...

The evolution of offshore and near shore to work-at-home

The evolution of offshore and near shore to work-at-home

Work-at-home (WAH) has evolved significantly over the past year, with many companies adopting the model for business continuity. And this evolution hasn’t just been in terms of urgency and delivery, but also in how the model now sits within the overall customer...

Questions?

What value does a home-based customer service team deliver?

Released from the limitations of distance and buildings, and with an immense recruitment pool, virtually every possible customer service challenge is met, usually at lower cost compared to an in-centre operation. Colleagues will be passionate about your brand, care for your values, and committed to agile and flexible customer service operation. Further information is available in our SYKESHome Europe infosheet or by contacting us.

How do you know agents are doing what they are supposed to?

OneTEAM is at the heart of SYKESHome. Developed internally, this platform enables colleagues to raise their hand, assist others, change status and many other things. From a management perspective, the platform shows managers whether their team members are in a call or chat and displays information necessary for effective performance and reporting. More information is available by contacting us.

Isn’t work-at-home risky for my company and customers?

Security is a key consideration in every customer service programme. SYKESHome uses applicant profiling and checks, as well as multiple technology layers and behavioural analysis, to satisfy security requirements. Only SYKES-provided hardware is used, and no data is stored, downloaded or printed locally. For more information, please contact us.

Countries

Languages spoken

SYKES Employees

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