Coverage

Coverage

Every language, every need – covered by SYKESHome for Europe!

Without the physical constraints of a building, SYKESHome delivers every customer service need

Being unrestricted by a physical location has many benefits when supporting your customers. Whatever talent acquisition or real estate restrictions your local or European customer service operations currently have, work-at-home agents will overcome these.

SYKESHome for Europe currently operates in five European countries, covers 10 languages and employs over 600 home-based customer service agents. This is, however, just the start of our coverage and will grow quickly as work-at-home is adopted by brands to meet the needs of their business and their customers.

Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Part-time and split-shift working suits employees well and are key contributors to achieving operational agility.

Here are some of the ways that WAH helps companies to serve their customers

  • Recruits from the entire population, not just those within a radius of a building
  • Targets special interest groups, for affinity programmes and local knowledge needs
  • Brings into the workforce groups excluded by disability or location
  • Recruits people with specific experience or qualifications

Whether your need is for a large team, lots of languages, defined skills or qualifications, special interests, or handling seasonal, weekly or intra-day peaks, or even a combination of these, SYKESHome for Europe is designed to help. We’re happy to answer any questions you may have – please get in touch.

The experts agree: the future of customer service looks different to the past

Over the past few weeks, companies around the globe have been forced to make significant changes to their day-to-day customer service operations in response to the Covid-19 pandemic. As we begin to look towards the future, it’s clear that everything has changed. When...

The Different Outsourced Work-at-Home Models

For companies considering introducing an outsourced work-at-home element to their customer service, it’s important to consider the three distinct work-at-home models: Contractor – agents are contractors to the partner, they aren’t an employee and are paid only for the...

Switching Outsourcing Partner because of Service Disruption

As we get over the disruption of recent weeks and look towards the future, companies are considering whether their current contact centre partners or in-house operations are equipped to deliver in our new reality. It’s becoming clear that things are unlikely to return...

Customer Engagement Service Design post-Covid

We spoke to Gareth Jones, Business Development Director at SYKES, to find out more about likely best practice in customer experience design, post-crisis. As we start to recognise that this current crisis isn’t going to be resolved by a given date, businesses are...

Work-At-Home – a temporary compromise or a valid alternative?

Companies with no prior provision for work-at-home (WAH) got their customer service teams home quickly, but compromises had to be made to achieve this. After all, it’s one thing to move people out of the building and onto their home broadband to work at home, but what...

Pin It on Pinterest