Coverage

Coverage

Every language, every need – covered by SYKESHome for Europe!

Without the physical constraints of a building, SYKESHome delivers every customer service need

Being unrestricted by a physical location has many benefits when supporting your customers. Whatever talent acquisition or real estate restrictions your local or European customer service operations currently have, work-at-home agents will overcome these.

SYKESHome for Europe currently operates in five European countries, covers 10 languages and employs over 600 home-based customer service agents. This is, however, just the start of our coverage and will grow quickly as work-at-home is adopted by brands to meet the needs of their business and their customers.

Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Since home-based teams are not defined or restricted in the way a building or country boundaries might be for delivering pan-European customer support, coverage continues to grow to meet the needs of our clients and their customers, serving seasonal, out-of-hours, or special talent needs. Part-time and split-shift working suits employees well and are key contributors to achieving operational agility.

Here are some of the ways that WAH helps companies to serve their customers

  • Recruits from the entire population, not just those within a radius of a building
  • Targets special interest groups, for affinity programmes and local knowledge needs
  • Brings into the workforce groups excluded by disability or location
  • Recruits people with specific experience or qualifications

Whether your need is for a large team, lots of languages, defined skills or qualifications, special interests, or handling seasonal, weekly or intra-day peaks, or even a combination of these, SYKESHome for Europe is designed to help. We’re happy to answer any questions you may have – please get in touch.

Revolutionise to Survive; The paradigm shock for customer experience in Retail.

As countries across the globe take steps to lift restrictions on business operations, the real financial impact of the global lockdown is now being felt. We’re only in the early stages of a recession that will be deeper than any we’ve lived through, and already the...

Work-at-home, or working at home?

Over recent weeks, the media has been full of claims by companies to have successfully moved hundreds, thousands, or even tens of thousands, of people to work at home. Moving the workforce on this scale is, of course, a significant achievement. But, when it comes to...

Removing the gap between online and offline CX intelligence

The experience of the past few months has shown that automation and self-service could play a significant role in future CX models. Self-serve functions go beyond simple FAQs, becoming an empowerment tool that guides both customer and agent. And automating repetitive...

The new customer experience must be effortless

2020 is a year that very few businesses will forget, and we are still only halfway through. As companies start to consider what comes next, focus needs to be on making the customer experience as effortless as possible. This might mean adapting processes, reviewing...

Text heavy or user friendly? – Ensuring the right balance for self-serve resources

Companies are constantly looking for new ways to improve the customer experience and enhance their customer service. And, as we consider the increasing influence of digitalisation in customer support, self-service is an area of particular interest for many businesses...

Pin It on Pinterest