Year in Review Archives

Reflecting on an unexpected year

by Patrick Gorman | Dec 11, 2020 | CX Service Design, Year in Review

2020 started like any other year, with exciting plans for holidays, businesses, weddings, and events. Then came the pandemic and lives were stopped firmly in their tracks. The majority of planned events didn’t happen. And if they did, they were under very different...

Reflecting on an unexpected year

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