I recently participated in a webinar with my colleagues Nick Sellers, Senior Director, Strategy and Marketing, & Bo Young, Executive Director, Customer Analytics on how to use customer analytics for customer experience (CX) and business process excellence....
Making the decision to outsource your customer service isn’t one to be taken lightly. It’s important to outsource for the right reasons and to the right partner All-too frequently, a potential partner receives inbound enquiries from companies that want to launch an...
When your business reaches a certain point, you may consider that the most effective and efficient approach is to outsource customer service. So, you launch an RFP and ask support partners to provide proposals. But cold RFPs simply don’t work. They don’t deliver the...
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