Relationship Development Archives

Selling Customer Support Virtually

by Nick Sellers | Aug 28, 2020 | Relationship Development

One of the main challenges to selling in a virtual world, is being able to communicate your offering and satisfy the buyer’s needs in a way that is thorough yet concise. When selling virtually, the seller can see potential buyers on screen and utilise slides and other...

Buyers, and the virtual buying experience

by Nick Sellers | Aug 20, 2020 | Relationship Development

The current barriers to face-to-face meeting is having minimal impact on work-at-home (WAH) processes, after all, WAH has always been a fully virtual experience from start to finish. However, the process of buying and selling at-home services is typically still done...

The importance of relationship and understanding before outsourcing

by Zarine Bedford | Sep 19, 2019 | Outsourced customer contact management solutions, Relationship Development, RFPs, Selecting the right Outsourcing Partner

Making the decision to outsource your customer service isn’t one to be taken lightly. It’s important to outsource for the right reasons and to the right partner All-too frequently, a potential partner receives inbound enquiries from companies that want to launch an...

Outsource customer service; know your support partner and avoid cold RFPs

by Zarine Bedford | Sep 5, 2019 | Relationship Development, RFPs, Selecting the right Outsourcing Partner

When your business reaches a certain point, you may consider that the most effective and efficient approach is to outsource customer service. So, you launch an RFP and ask support partners to provide proposals. But cold RFPs simply don’t work. They don’t deliver the...

Selling Customer Support Virtually

Buyers, and the virtual buying experience

The importance of relationship and understanding before outsourcing

Outsource customer service; know your support partner and avoid cold RFPs

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