Planning and organisation – key for successful virtual customer service teams

Planning and organisation – key for successful virtual customer service teams

Increasingly, companies recognise the benefits of virtual customer service teams. And, in response to this, virtual customer service team management is a recognised necessity. While managing a virtual team has many similarities to managing in-centre teams there are,...
Workforce planning – use work-at-home customer service

Workforce planning – use work-at-home customer service

How to improve workforce planning – use work-at-home customer service. It helps retain two of the company’s most valuable assets – knowledge & experience. Even with effective workforce planning, change and evolution are challenging for any organisation. As a...

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