All back to the office? – Well, not really
With lockdown restrictions easing across much of Europe and many people starting to return to the office, the world is starting to feel a little more ‘normal’ again. But for businesses planning their return to the workplace, it’s important to keep in mind that this...
Switching Outsourcing Partner because of Service Disruption
As we get over the disruption of recent weeks and look towards the future, companies are considering whether their current contact centre partners or in-house operations are equipped to deliver in our new reality. It’s becoming clear that things are unlikely to return...
Where does Social Media fit in with Customer Experience During Crises?
We caught up with Sarah Grace McCandless, Vice President of Customer Engagement & Brand Advocacy at Clearlink, a SYKES company, to find out more about the use of social media in times of crisis. In the current environment, social media is playing a pivotal role in...
Work-At-Home – a temporary compromise or a valid alternative?
Companies with no prior provision for work-at-home (WAH) got their customer service teams home quickly, but compromises had to be made to achieve this. After all, it’s one thing to move people out of the building and onto their home broadband to work at home, but what...
