Where does Social Media fit in with Customer Experience During Crises?
We caught up with Sarah Grace McCandless, Vice President of Customer Engagement & Brand Advocacy at Clearlink, a SYKES company, to find out more about the use of social media in times of crisis. In the current environment, social media is playing a pivotal role in...
Work-At-Home – a temporary compromise or a valid alternative?
Companies with no prior provision for work-at-home (WAH) got their customer service teams home quickly, but compromises had to be made to achieve this. After all, it’s one thing to move people out of the building and onto their home broadband to work at home, but what...
Successfully deploying a home-based customer service team
Over the past few weeks, many businesses have found themselves in a position they had never imagined, and not prepared for. They’ve adapted quickly to an unprecedented scenario, finding ways to get their people working safely from home so that their company continues...
Home-based customer service is a must for your business
As the world continues to cope with the unprecedented impact the current situation is having on our lives, economies, and businesses, companies are forced to react to the new landscape and put measures in place that ensure they are able to function, at least to some...
