by Patrick Gorman | Mar 5, 2021 | Crisis Management, CX Service Design
It has now been a year since global lockdowns began. Over the past 12 months, personal lives have changed in many ways. All have experienced uncertainties and stress, changed shopping and entertainment habits, and lost our freedom to come and go as we please. For...
by Patrick Gorman | Oct 23, 2020 | Benefits of work-at-home customer service, Crisis Management
As Coronavirus continues to have an unparalleled impact across the globe, with millions of people seeing their livelihoods, way of life, and health at risk, it may seem unfruitful or even insensitive to be looking for positives. But the pandemic has forced businesses...
by Nick Sellers | Sep 25, 2020 | Crisis Management
Back in March, businesses across Europe moved their customer service team to work from home because of lockdown restrictions. Their objectives were threefold: Protect their people Continue to deliver service to customers Remain compliant with government regulations...
by Nick Sellers | Sep 4, 2020 | Crisis Management
With lockdown restrictions easing across much of Europe and many people starting to return to the office, the world is starting to feel a little more ‘normal’ again. But for businesses planning their return to the workplace, it’s important to keep in mind that this...
by Victoria Georgalakis | May 8, 2020 | Crisis Management, Selecting the right Outsourcing Partner
As we get over the disruption of recent weeks and look towards the future, companies are considering whether their current contact centre partners or in-house operations are equipped to deliver in our new reality. It’s becoming clear that things are unlikely to return...
by Sarah Grace McCandless | Apr 24, 2020 | Crisis Management
We caught up with Sarah Grace McCandless, Vice President of Customer Engagement & Brand Advocacy at Clearlink, a SYKES company, to find out more about the use of social media in times of crisis. In the current environment, social media is playing a pivotal role in...
