Successfully deploying a home-based customer service team
Over the past few weeks, many businesses have found themselves in a position they had never imagined, and not prepared for. They’ve adapted quickly to an unprecedented scenario, finding ways to get their people working safely from home so that their company continues...
Home-based customer service is a must for your business
As the world continues to cope with the unprecedented impact the current situation is having on our lives, economies, and businesses, companies are forced to react to the new landscape and put measures in place that ensure they are able to function, at least to some...
5 considerations for leading a successful home-based team
Managing any team requires a certain level of skill, experience, and expertise. But, when it comes to managing a work-at-home team, there are a whole different set of challenges and barriers to overcome. Here are 5 key points to consider Versatility The nature of a...
Planning and organisation – key for successful virtual customer service teams
Increasingly, companies recognise the benefits of virtual customer service teams. And, in response to this, virtual customer service team management is a recognised necessity. While managing a virtual team has many similarities to managing in-centre teams there are,...
