An agent’s perspective on work-at-home
In previous posts, we’ve discussed what this sudden requirement to move the workforce home has meant for employers, but what has it meant from an agent’s perspective? The past few months has seen hundreds of thousands of employees across EMEA move to a...
The crisis in Europe may have eased, but it’s not over: Do work-at-home the right way.
Brands that have had a bad experience with work-at-home (WAH) over the past few months should keep in mind that this may not be an accurate reflection of how a dedicated WAH model works. Over the past few months there have been countless claims of providers...
The Different Outsourced Work-at-Home Models
For companies considering introducing an outsourced work-at-home element to their customer service, it’s important to consider the three distinct work-at-home models: Contractor – agents are contractors to the partner, they aren’t an employee and are paid only for the...
Work-At-Home – a temporary compromise or a valid alternative?
Companies with no prior provision for work-at-home (WAH) got their customer service teams home quickly, but compromises had to be made to achieve this. After all, it’s one thing to move people out of the building and onto their home broadband to work at home, but what...
