Reassurance amid uncertainty
All organisations, great and small, must look ahead to grow and improve performance, whether this is developing new products and services, or by adding and satisfying more customers. As they grow, they must develop and stress-test crisis management plans to ensure...
5 considerations for leading a successful home-based team
Managing any team requires a certain level of skill, experience, and expertise. But, when it comes to managing a work-at-home team, there are a whole different set of challenges and barriers to overcome. Here are 5 key points to consider Versatility The nature of a...
Planning and organisation – key for successful virtual customer service teams
Increasingly, companies recognise the benefits of virtual customer service teams. And, in response to this, virtual customer service team management is a recognised necessity. While managing a virtual team has many similarities to managing in-centre teams there are,...
Workforce planning – use work-at-home customer service
How to improve workforce planning – use work-at-home customer service. It helps retain two of the company’s most valuable assets – knowledge & experience. Even with effective workforce planning, change and evolution are challenging for any organisation. As a...
