Work-At-Home – a temporary compromise or a valid alternative?
Companies with no prior provision for work-at-home (WAH) got their customer service teams home quickly, but compromises had to be made to achieve this. After all, it’s one thing to move people out of the building and onto their home broadband to work at home, but what...
Consider all customer service options in a crisis
The world is a strange and uncertain place right now. In times of crisis, customer service plays a key role – it’s only natural that your customers will have questions and concerns, and it’s important that they know you’re still there to respond to them. With this in...
Reassurance amid uncertainty
All organisations, great and small, must look ahead to grow and improve performance, whether this is developing new products and services, or by adding and satisfying more customers. As they grow, they must develop and stress-test crisis management plans to ensure...
5 considerations for leading a successful home-based team
Managing any team requires a certain level of skill, experience, and expertise. But, when it comes to managing a work-at-home team, there are a whole different set of challenges and barriers to overcome. Here are 5 key points to consider Versatility The nature of a...
