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The importance of relationship and understanding before outsourcing

The importance of relationship and understanding before outsourcing

Making the decision to outsource your customer service isn’t one to be taken lightly. It’s important to outsource for the right reasons and to the right partner All-too frequently, a potential partner receives inbound enquiries from companies that want to launch an...

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Planning and organisation – key for successful virtual customer service teams

Planning and organisation – key for successful virtual customer service teams

Increasingly, companies recognise the benefits of virtual customer service teams. And, in response to this, virtual customer service team management is a recognised necessity. While managing a virtual team has many similarities to managing in-centre teams there are,...

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