Expanding into Europe; how best to source native speakers

Expanding into Europe; how best to source native speakers

Any multilingual service company considering expanding into Europe is likely to encounter a number of barriers – from language issues through to geographical boundaries, workforce availability, and variations in culture, law and tax. Regardless of the many challenges,...
“People are People” – is managing work-at-home workers the same as in-centre teams?

“People are People” – is managing work-at-home workers the same as in-centre teams?

For customer support leaders, it’s all too easy to apply a one-size-fits-all approach to managing the team. After all – people are people. So, managing people is the same, whatever environment they are in? This is true to a certain extent,  because we all have our...

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