Reflecting on an unexpected year
2020 started like any other year, with exciting plans for holidays, businesses, weddings, and events. Then came the pandemic and lives were stopped firmly in their tracks. The majority of planned events didn’t happen. And if they did, they were under very different...
Maintaining professional discipline when working from home
This year, many people have experienced working from home for the first time. And, for the majority, adjusting to this way of working will have posed challenges, particularly when it comes to maintaining discipline around their appearance and daily routine. A UK study...
The traditional high street could soon be a chapter in history.
E-commerce, in its current form, began life in 1995 with the arrival of Amazon and eBay. Back then, the concept of online retail was still in its infancy. The high street reigned for the consumer and was an essential part of everyday life. Being able to go to a...
2021 Customer Service Success and the Role of Outsourcers
2020 has been a challenging year for businesses, right across the globe. 2020 was not anticipated to be a positive year for business. In fact, the 23rd PWC survey of global CEOs, conducted late in 2019 across all verticals, revealed only 27% were confident that...
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