Home-based customer service solutions for Europe
SYKESHome delivers great customer experiences
Work-at-home CX solutions for Europe’s customer service needs
Our passion for giving great support is at the heart of why we do what we do. SYKESHome is the right environment for brands, their customers, and our colleagues, to experience service as it should be. Bringing together the best resources, expertise, and technology, distance is never a barrier to success.
Everything needed for success in your virtual contact centre is here.
Key Perspectives
SYKESHome is a proven model for European customer service, bringing together talented employees, remote working expertise and technology designed for the virtual world.
Unlimited multilingual customer service
Well, virtually unlimited. Without limitations imposed by commuting and building constraints.
Detailed talent mapping
Needing fans, experience, or certifications? Your needs are fine-tuned to employ just the right people.
Complexity handled seamlessly
Across skills, countries, languages and lines of business, complexity is easily handled.
Seasonal and peak demand
Extreme seasonal and intra-day or -week peaks are accommodated easily through home-based teams.
Keys to Success
It’s harder to deliver work-at-home programmes than might be thought:
- Employ the right people – with the competencies necessary to succeed at home
- Use the right technology – enable virtual colleague interaction and team support
- Be engaging – remote working can be hard, so communicate and involve fully
- Remain focused – remote working is different, so treat it with respect
Coverage
| Arabic Bulgarian Croatian Czech Danish Dutch English Finnish French |
German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian |
Russian Serbian Slovak Slovenian Spanish Swedish Turkish Ukrainian |
Keys to Success
It’s harder to deliver work-at-home programmes than might be thought:
- Employ the right people – with the competencies necessary to succeed at home
- Use the right technology – enable virtual colleague interaction and team support
- Be engaging – remote working can be hard, so communicate and involve fully
- Remain focused – remote working is different, so treat it with respect
Coverage
| Arabic Bulgarian Croatian Czech Danish Dutch English Finnish French |
German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese |
Romanian Russian Serbian Slovak Slovenian Spanish Swedish Turkish Ukrainian |
Keys to Success
It’s harder to deliver work-at-home programmes than might be thought:
- Employ the right people – with the competencies necessary to succeed at home
- Use the right technology – enable virtual colleague interaction and team support
- Be engaging – remote working can be hard, so communicate and involve fully
- Remain focused – remote working is different, so treat it with respect
Coverage
| Arabic Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian |
Italian Norwegian Polish Portuguese Romanian Russian Serbian Slovak Slovenian Spanish Swedish Turkish Ukrainian |
Resource library
Scroll through the solution brochures below or view our videos in the resource library.
The future of outsourced customer service!
At SYKES, we believe that for many people working from home is the future. Delivering a highly flexible solution to many business needs, SYKESHome is outsourced customer support that makes it happen.
SYKES Case Study
Automation optimises service experience for customers and advisors, and reduces support operations costs.
SYKES Case Study
A quality solution to meet growing customer service need.
SYKES Case Study
Customer support model cost-optimised through Work-At-Home.
SYKESHome Europe
SYKESHome is a home-based agent customer support solution that delivers a comprehensive suite of distributed workforce and outsource capabilities across Europe.
SYKESHome platforms achieve PCI and ISO27001 certification
Security is a key consideration in every customer service programme, and it’s vital that the highest standards are maintained at all times regardless of where the customer service (CS) colleague sits. Meeting stringent security requirements in remote working can be...
Impact Sourcing: How international businesses positively impact communities.
Every business has an impact on the community around it, some positive and some negative. For example, when a large supermarket opens in a small town it provides employment in the community but can force local stores to close. Impact sourcing is all about smart,...
Using channels as a point of escalation.
When creating the right customer experience (CX), brands must consider how to resolve user issues, while maintaining high levels of satisfaction. For some, providing a range of different contact channels is enough. They give consumers options, and each customer can...
Questions?
What value does a home-based customer service team deliver?
Released from the limitations of distance and buildings, and with an immense recruitment pool, virtually every possible customer service challenge is met, usually at lower cost compared to an in-centre operation. Colleagues will be passionate about your brand, care for your values, and committed to agile and flexible customer service operation. Further information is available in our SYKESHome Europe infosheet or by contacting us.
How do you know agents are doing what they are supposed to?
OneTEAM is at the heart of SYKESHome. Developed internally, this platform enables colleagues to raise their hand, assist others, change status and many other things. From a management perspective, the platform shows managers whether their team members are in a call or chat and displays information necessary for effective performance and reporting. More information is available by contacting us.
Isn’t work-at-home risky for my company and customers?
Security is a key consideration in every customer service programme. SYKESHome uses applicant profiling and checks, as well as multiple technology layers and behavioural analysis, to satisfy security requirements. Only SYKES-provided hardware is used, and no data is stored, downloaded or printed locally. For more information, please contact us.
Countries
Languages spoken
SYKES Employees
Get in touch with us to ask a question about home-based agent solutions